alpa66 Privacy Policy

alpa66 ("we", "us", "our") operates the online gaming platform accessible at alpa66.net ("the Platform"). alpa66 is the data controller in respect of the personal data you provide when registering for or using any alpa66 service. For the purposes of this Privacy Policy, "personal data" has the meaning given to it under applicable data protection legislation, broadly referring to any information that identifies or can reasonably be used to identify a living individual.

If you have any questions about this Privacy Policy or the way alpa66 handles your personal data, you may contact our support team at the address set out in Section 13 of this document.

alpa66 collects the following categories of personal data, depending on your interactions with the Platform:

We do not collect special category data (such as racial origin, health data, or biometric data) unless you voluntarily provide it in the context of a responsible gaming assessment or a regulatory compliance requirement.

alpa66 collects personal data through the following means:

• Direct interactions: Data you provide when you register an account, complete identity verification, make a deposit or withdrawal, contact customer support, or participate in any alpa66 promotion.
• Automated technologies: Technical and usage data collected automatically when you access the Platform, including through cookies, server logs, and similar tracking technologies.
• Third-party sources: Identity and fraud verification data from third-party KYC (Know Your Customer) service providers; payment verification data from payment processors including those facilitating Touch n Go eWallet, Boost, Maybank, CIMB, and Public Bank transactions.
• Regulatory sources: Information received from responsible gaming authorities or self-exclusion registers where we are required to cross-reference member details.

alpa66 processes your personal data only where a lawful basis exists under applicable data protection law. The primary bases on which alpa66 relies are:

• Contractual necessity: Processing required to perform our obligations under the alpa66 Terms and Conditions, including account management, processing financial transactions, and delivering gaming services.
• Legal obligation: Processing required to comply with anti-money laundering (AML), counter-terrorism financing (CTF), age verification, and other legal and regulatory requirements applicable to licensed gaming operators.
• Legitimate interests: Processing carried out for fraud prevention, platform security, responsible gaming monitoring, and service improvement, where those interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications, where we rely on your freely given, specific, and informed consent. You may withdraw this consent at any time.

alpa66 uses the personal data we collect for the following purposes:

• To create, verify, and manage your alpa66 account, including identity verification and age verification (our platform is strictly 21+ only).
• To process deposits, withdrawals, and any other financial transactions you initiate on the Platform.
• To deliver and personalise your gaming experience, including game recommendations, VIP tier benefits, and promotional offers where you have consented to receive them.
• To detect and prevent fraud, cheating, collusion, money laundering, and any other activity that violates our Terms and Conditions or applicable law.
• To fulfil our responsible gaming obligations, including monitoring for signs of problem gambling behaviour and administering self-exclusion or account restriction requests.
• To respond to your customer support enquiries and resolve complaints.
• To comply with regulatory reporting obligations, court orders, and lawful requests from authorities.
• To analyse usage patterns and improve the functionality, performance, and security of the alpa66 Platform.

alpa66 does not sell your personal data to third parties. We may share your data with the following categories of recipient where necessary and proportionate:

• Payment service providers: To facilitate deposits and withdrawals via your chosen payment method.
• Identity verification providers: To perform KYC and AML checks as required by our licensing obligations.
• Game providers: Limited technical data shared with third-party game studios to deliver their titles through the alpa66 platform. Game providers are prohibited from using this data for their own marketing purposes.
• IT and security service providers: Third parties who support the operation, maintenance, and security of the alpa66 platform under strict data processing agreements.
• Regulatory and law enforcement authorities: Where required by applicable law, court order, or regulatory direction, alpa66 will disclose personal data to the relevant authority.
• Responsible gaming registers: Where you have registered on a self-exclusion list or similar programme, alpa66 may share limited data with the administering body to give effect to your request.

All third parties with whom alpa66 shares personal data are required to handle that data in accordance with applicable data protection law and are prohibited from using it for any purpose other than the specific purpose for which it was shared.

alpa66 uses cookies and similar tracking technologies to operate the Platform effectively, remember your preferences, maintain your logged-in session, and analyse how the Platform is used. The categories of cookies we use are:

• Strictly necessary cookies: Required for core platform functionality, including session management and security. These cannot be disabled without breaking the Platform.
• Functional cookies: Used to remember your preferences such as language settings, display options, and game history.
• Analytics cookies: Used to collect aggregated, anonymised data about how members navigate the Platform, helping us identify areas for improvement.

You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the alpa66 platform.

alpa66 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, and compliance obligations. As a general guide:

• Account data and identity verification records are retained for a minimum of five (5) years following account closure, in accordance with AML and gaming regulatory requirements.
• Financial transaction records are retained for a minimum of seven (7) years.
• Customer support communications are retained for three (3) years from the date of the interaction.
• Gaming activity logs are retained for five (5) years.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be associated with any identifiable individual.

alpa66 implements technical and organisational security measures appropriate to the risk associated with processing your personal data. These measures include 256-bit SSL/TLS encryption for all data transmitted between your device and the alpa66 Platform, encrypted storage of sensitive personal data, access controls limiting data access to authorised personnel on a need-to-know basis, regular security audits and penetration testing, and documented incident response procedures.

While alpa66 takes all reasonable precautions, no data transmission over the internet or electronic storage system can be guaranteed to be entirely secure. You are responsible for maintaining the confidentiality of your account credentials. If you suspect any unauthorised access to your alpa66 account, contact our support team immediately at [email protected].

Subject to applicable data protection law and any overriding legal obligations, you have the following rights in relation to your personal data held by alpa66:

• Right of access: You may request a copy of the personal data alpa66 holds about you.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data.
• Right to erasure: In certain circumstances, you may request that alpa66 delete your personal data. This right is subject to our legal retention obligations described in Section 8.
• Right to restriction of processing: In certain circumstances, you may request that alpa66 restrict the processing of your personal data.
• Right to data portability: Where processing is based on your consent or a contract, you may request that we provide your personal data in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.
• Right to object: You may object to processing based on legitimate interests or for direct marketing purposes.

To exercise any of these rights, contact the alpa66 support team. We will respond to all requests within the timeframes required by applicable law. We may require you to verify your identity before processing any data subject request.

The alpa66 platform is strictly intended for adults aged 21 and above. alpa66 does not knowingly collect personal data from any person under the age of 21. If alpa66 becomes aware that personal data has been collected from a minor, the associated account will be suspended immediately, all data will be deleted as required by law, and the matter will be reported to the relevant authorities where required. Parents and guardians who suspect that a minor has registered an alpa66 account should contact our support team immediately.

alpa66 reserves the right to update this Privacy Policy at any time. Where changes are material, alpa66 will notify registered members via email or a prominent notice on the Platform prior to the changes taking effect. The "Last Updated" date at the top of this page reflects the date of the most recent revision. Continued use of the alpa66 Platform following notification of any changes constitutes your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way alpa66 processes your personal data, please contact us at:

alpa66 Privacy Team
Email: [email protected]
Website: alpa66.net

We aim to acknowledge all privacy-related enquiries within 48 hours and to resolve them within the timeframes required by applicable law.